It’s your right as a Toyota or Scion owner to choose who repairs your vehicle
Unfortunately, accidents do happen. When they do, you and your family’s safety is the first priority and the second priority is to restore your vehicle to its pre-accident condition. If your vehicle can’t be driven, your first challenge is what to do with your vehicle. Fortunately, if your Toyota or Scion is within the 3 year 60,000 km. basic vehicle warranty or you have purchased ECP Roadside Assistance coverage, simply call 1‑888‑TOYOTA-8 (1‑888‑869‑6828) for Toyota Roadside Assistance or Scion owners can call 1-866-9-SCION-1 (1-866-972-4661) and an approved towing company will be dispatched free of charge. If you are not covered by either of these options, we understand your dilemma and as a courtesy to all Toyota and Scion owners, we invite you to call the Kingsway Toyota Collision Center at 780-454-2341 and an approved towing company can be arranged for you on a customer pay basis. Your insurance provider will reimburse the towing amount as part of your vehicle repair claim.
Next, contact your insurance company as soon as possible after the accident. Your insurance company may try to direct you to either drive or tow your vehicle to a particular body shop to obtain an estimate and / or perform the repair. Under no circumstances are you legally obligated to take your Toyota or Scion to any recommended shop. As the vehicle owner and payer of the insurance premium, it is your right to choose the collision repair facility that you would prefer to repair your Toyota or Scion to its pre-collision standard.
Make sure your insurance company knows that your expectations as a Toyota owner are that:
- Your vehicle be restored to its pre-accident condition using Genuine Toyota Collision Parts.
- The actual repairs be carried out by a Toyota Certified Collision Center, such as Kingsway Toyota Collision Center, or a certified repair facility recommended by Kingsway Toyota that adheres to the repair parameters set forth by Toyota Canada.
IT IS YOUR RIGHT TO CHOOSE WHO REPAIRS YOUR VEHICLE
For additional information, you may consult the brochure entitled “Know your rights, Accidents”. This brochure is found in your glovebox compartment. If you do not have a copy in your vehicle, please contact Kingsway Toyota and we can order a copy for you.
If you have been in an accident and need to know more information on what to do next, please click on the link below: